O’Reilly, Seamus J.; Healy, Joe; Murphy, Tom; … - In: International Journal of Lean Six Sigma 10 (2019) 4, pp. 948-974
Purpose: This paper aims to contribute to a developing literature on continuous improvement (CI), enabled by Lean Six Sigma (LSS), in higher education institutions (HEIs). It reports on the key learning points arising from the initial steps taken by an Irish university on its CI journey....