Newsom, Mi Kyong; Collier, David A.; Olsen, Eric O. - In: Business Horizons 52 (2009) 2, pp. 167-176
Biztainment is a practice by which entertainment is added to a bundle of goods and services in order to gain competitive advantage. The achievement of this goal is illustrated herein using economic examples of increased revenue, repeat business, and profits, and by extending the product...