Robone, S.; Fiorentini, G.; Nicoli, M. A.; Rodella, S. - Dipartimento di Scienze Economiche, Alma Mater … - 2014
The release of the World Health Report 2000 has brought to the fore the concept of responsiveness as an indicator of health system performance. Responsiveness relates to a system’s ability to respond to the legitimate expectations of potential users about non-health enhancing aspects of care...