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Search: person:"Nomorosa, Karen Joy"
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customer models
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information models
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personalization
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serice encounter
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service systems design
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technology-based services
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Glushko, Robert J.
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Nomorosa, Karen Joy
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Journal of service research : JSR
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Substituting information for interaction : a framework for personalization in service encounters and service systems
Glushko, Robert J.
;
Nomorosa, Karen Joy
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009751120
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2
Substituting Information for Interaction: A Framework for Personalization in Service Encounters and Service Systems
Glushko, Robert J.
;
Nomorosa, Karen Joy
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10010075713
Saved in:
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