Purpose: The study examines how supply chain responsiveness (logistics process responsiveness, operations systems responsiveness and supplier network responsiveness) impacts the ability of firms to attract, satisfy and retain customers. Design/methodology/approach: Using a quantitative...

Purpose: The study examines organizational security culture as the driver of supply chain security (SCS) practices (information management security, facility management security and human resource security). Additionally, the study examines the minimization of occurrence of supply chain...

Researchers have mostly focused on the effect of corporate social responsibility engagement on customer behaviour. In this paper, an attempt is made at assessing the effect of corporate social responsibility engagement on employee commitment to their organizations. A self-reported questionnaire...