Nuutinen, Maaria; Ojasalo, Katri - In: International Journal of Quality and Service Sciences 6 (2014) 4, pp. 290-308
Purpose – The purpose of this article is to develop a theoretically and empirically grounded interdisciplinary framework for understanding service innovation in a business-to-business (b-to-b) context, particularly from the perspective of the small- and medium-sized enterprise (SME)....