Ikediashi, Dubem I.; Ogunlana, Stephen O.; Odesola, Isaac A. - In: Built Environment Project and Asset Management 5 (2015) 4, pp. 363-379
Purpose – The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services. Design/methodology/approach – An empirical survey of 208 stakeholders in Nigeria’s hospitals was used to first, assess the level of...
