Kok, Herman B.; Mobach, Mark P.; Omta, Onno S.W.F. - In: Journal of Facilities Management 9 (2011) 4, pp. 249-265
Purpose – The purpose of this paper is to define the added value of facility management (FM) in general and to develop a typology of facility services based on their added value in the educational environment. Design/methodology/approach – This paper is based on a literature review and first...