Kuhn, Marlene; Schaefer, Franziska; Otten, Heiner - In: The TQM Journal 30 (2018) 6, pp. 701-716
Purpose: The purpose of this paper is to integrate process complexity as an object of analysis within effective quality management (QM). Design/methodology/approach: This paper systematically analyzes different conceptions of complexity theory and characterizes process complexity from a QM...