Akin, G. Gulsun; Aysan, Ahmet Faruk; Ozcelik, Serap; … - In: Emerging Markets Finance and Trade 48 (2012) S5, pp. 103-115
Default problems and complaints about credit cards do not seem to diminish with declining credit card rates. Using a nationwide credit card user survey, we try to identify the determinants of customer satisfaction in the Turkish credit card market. Controlling for customer and card...