Poeppelbuss, Jens; Ebel, Martin; Anke, Jürgen - In: Electronic Markets 32 (2021) 2, pp. 599-627
Smart service innovation is the process of reconfiguring resources, structures, and value co-creation processes in service systems that result in novel data-driven service offerings. The nature of such offerings requires the involvement of multiple actors, which has been investigated by a few...