Since the dawn of democracy in South Africa in 1994, transformational policies such as black economic empowerment (BEE) and affirmative action (AA) have increasingly and inextricably become part of the everyday political, economic and social life of its populace. As a result, South African...

Operations strategy Issues (irrespective of whether they concern content and/or process aspects) still generate considerable interest and attention from researchers and business practitioners alike. While the underlying theory is seemingly well documented and supposedly well understood at this...

Over the last few years, there has been tremendous growth in the diversity of products and services offered to customers across all industries. With this increased choice of products and services, the bargaining power of buyers is rising. The products and services offered by the different...

Purpose – The purpose of this paper is to explore the extent to which strategic intelligence is utilised within the South African long‐term insurance industry and whether it could be used to identify opportunities or threats within the global environment to remain competitive, create greater...