The success of platform companies often depends on their ability to “scale” their customer and supplier base. Existing studies have focused on a variety of approaches that platforms may use to “scale” but have not systematically considered that platforms might acquire other companies as...

Contents: Foreword by luc julia -- Acknowledgements -- Introduction to artificial intelligence for sustainable value creation / Margherita Pagani and Renaud Champion -- Part I: Human-centric ai -- 1. Creating business value through human-centric ai / Margherita Pagani and Renaud Champion -- 2....

The multichannel digital revolution coupled with the development ofinteractive digital technology, virtualization, peer-to-peer networks, cloud computing, Internet of services, and other It developments is changing the rules of the game in many industries through disruptions of business models....