Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228
The objective of this study is to examine the structural relationship between e-service quality, e-satisfaction, and e-loyalty for both Pakistani and Indian Banks. The study was conducted on 800 respondents who were users of internet banking services. The independent variables were 1)...