Tirenni, Giuliano; Labbi, Abderrahim; Berrospi, Cesar; … - In: Marketing Science 26 (2007) 4, pp. 553-565
The Customer Equity and Lifetime Management (CELM) solution is based on a decision-support system that offers marketing managers a scientific framework for the optimal planning and budgeting of targeted marketing campaigns to maximize return on marketing investments. The CELM technology combines...