Peng, Guo Chao; Nunes, Miguel - In: Industrial Management & Data Systems 117 (2017) 2, pp. 398-424
Purpose The purpose of this paper is to propose a systematic and customisable framework, titled the 9D approach, aiming to evaluate the enterprise resource planning (ERP) systems as well as to identify potential socio-technical problems, misfits and deficiencies that can cause ERP failure during...