Antony, Jiju; Sony, Michael; Furterer, Sandra; … - In: The TQM Journal 34 (2021) 6, pp. 2069-2084
Purpose: Quality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose of this study is to analyze the potential impact of Quality 4.0 on organizational performance....