Rigopoulou, Irini; Theodosiou, Marios; Katsikea, Evangelia - In: Journal of Business Research 65 (2012) 5, pp. 626-633
Previous research demonstrates the destructive consequences of role stress for the work outcomes of employees occupying boundary-spanning positions. Most studies examine the behavior and performance of industrial salespeople. In contrast, limited evidence exists regarding the antecedents and...