Lin, Moses Shang-Min; Potter, Andrew; Pettit, Stephen - In: Supply Chain Management: An International Journal 26 (2021) 3, pp. 385-401
Purpose: With the diverse, heterogeneous nature of relationships being a key characteristic of service supply chains, their management is an important area for consideration. This is particularly true in the maritime logistics industry, yet the factors that lead to this heterogeneity are less...