Castellani, Paola; Bonfanti, Angelo; Canestrino, Rossella; … - In: The TQM Journal 32 (2020) 6, pp. 1115-1138
Purpose: This paper explores the dimensions and triggers of memorable tourism experiences (MTEs) from the service provider perspective. Specifically, it focuses on MTEs offered by tourism social enterprises (TSEs) in Italian tourist destinations that are growing in popularity....