Plunkett, J.J.; Dale, B.G. - In: International Journal of Quality & Reliability Management 4 (1987) 1, pp. 40-52
A review of the literature of quality‐related costs indicates the domination of the prevention‐appraisal‐failure categorisation of costs, a similar pre‐occupation with in‐house costs and little consideration of supplier and customer‐related costs. Most of the data are of questionable...