Silva, Maisa Mendonça; Poleto, Thiago; de Gusmão, Ana … - In: Journal of Enterprise Information Management 33 (2020) 6, pp. 1581-1598
Purpose: The purpose of this paper is to propose a strategic conflict analysis, based on the graph model for conflict resolution (GMCR), that is applied to information technology outsourcing (ITO) in a real-world software development and implementation process in Brazil....