"This book looks at continuous improvement (CI) methodologies and the application of such in local government in Australia and New Zealand. Through case studies, the book translates theoretical concepts into real life applications and thus, highlights the theory-practice nexus. The cases...

Purpose: Measurement practices have long been considered vital for informing the management of performance in organisations. Their application to local governments is a more recent, yet multi-decade phenomenon facilitated by New Public Management trends. This paper aims to review the landscape...

Purpose: This paper aims to present a review of literature that considers the use of quality frameworks in higher education (HE). Quality frameworks provide a minimum standard of teaching and learning of students. This systematic literature review identifies the tools and techniques to...

Purpose: The purpose of this paper is to examine a contextualized local government case study of the application of Lean Six Sigma (LSS) in conjunction with the Australian Business Excellence Framework (ABEF) to highlight the importance of a good strategic fit between LSS and organizational...