Purpose – The purpose of this paper is to share two researcher's experience about the challenges associated with shadowing within the health care context. Design/methodology/approach – Institutional ethnography and shadowing. Findings – Shadowing is increasingly being used as a data...

The introduction of knowledge teams, as a new form of work organization, is one of many institutional transformations associated with the knowledge economy. The research on the effects of this new form of work organization on the social processes by which knowledge workers exchange, create, and...