This paper examines the Trait Emotional Intelligence (TEI) of business school students using the Trait Emotional Intelligence Questionnaire-Short Form (TEIQue- SF). The primary objective of the research is to study the wellbeing, self-control, emotionality, and sociability of students in a...

The study aims at identifying the behaviors of customer service personnel with respect to surface acting across gender, age and experience. The study adopts a single cross-sectional survey in order to gain a broad understanding of the concept of surface acting. The primary data was collected...