Banwell, Linda; Ray, Kathryn; Coulson, Graham; … - In: Journal of Documentation 60 (2004) 3, pp. 302-320
Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use...