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Search: person:"Reid, Richard A."
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Article
18
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Reid, Richard A.
19
Clements, Dale W.
2
Smith, Howard L.
2
Bulich, Matthew
1
Chesterson, Catherine A.
1
Cormier, James R.
1
Cseko, Gary C.
1
Kenner Thompson, Judith
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Koljonen, Elsa L.
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Koljonen, Elsa Lai-Ping Leong
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Lai-Ping Leong Koljonen, Elsa
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Logsdon, Jeanne M.
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Managing service quality : MSQ ; an international journal
3
International journal of productivity and quality management : IJPQM
2
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc
2
Decision line
1
Human systems management : HSM
1
Interfaces : the INFORMS journal on the practice of operations research
1
Journal of business ethics : JOBE
1
Journal of organizational excellence : realizing the value of human capital
1
Journal of professional services marketing
1
Operations research : the journal of the Operations Research Society of America
1
Operations research, Management science : OR MS ; the international literature digest
1
Social Science & Medicine
1
Socio-Economic Planning Sciences
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
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OLC EcoSci
15
RePEc
2
ECONIS (ZBW)
1
USB Cologne (EcoSocSci)
1
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1
Applying the TOC five-step focusing process in the service sector: A banking subsystem
Reid, Richard A.
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
2
,
pp. 209
Persistent link: https://www.econbiz.de/10007603500
Saved in:
2
Productivity and quality improvement: an implementation framework
Reid, Richard A.
- In:
International journal of productivity and quality …
1
(
2006
)
1-2
,
pp. 26-36
Persistent link: https://www.econbiz.de/10006010940
Saved in:
3
Support service process improvement: an application within a University Health Sciences Center
Reid, Richard A.
;
Cseko, Gary C.
- In:
International journal of productivity and quality …
1
(
2006
)
4
,
pp. 339-362
Persistent link: https://www.econbiz.de/10007260529
Saved in:
4
Applying the TOC Thinking Process: A case study in the government sector
Shoemaker, Thomas E.
;
Reid, Richard A.
- In:
Human systems management : HSM
24
(
2005
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10006812284
Saved in:
5
B ORGANIZATIONAL BEHAVIOR - An integrated operations performance metric Bd: 140
Reid, Richard A.
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
4
,
pp. 381-384
Persistent link: https://www.econbiz.de/10006505924
Saved in:
6
Applying the TOC TP: a case study in the service sector
Reid, Richard A.
;
Cormier, James R.
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
5
,
pp. 349-369
Persistent link: https://www.econbiz.de/10007158099
Saved in:
7
TQM - Applying Deming's Process Improvement Techniques to Banking
Reid, Richard A.
;
Chesterson, Catherine A.
- In:
Journal of organizational excellence : realizing the …
21
(
2001
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10006376886
Saved in:
8
Operations Management Audit: Service Customer Assessment Technique for Managerially-Initiated Improvements
Reid, Richard A.
;
Koljonen, Elsa L.
- In:
Journal of professional services marketing
21
(
2000
)
2
,
pp. 125-148
Persistent link: https://www.econbiz.de/10007048442
Saved in:
9
Case studies - Walk-through audit provides focus for service improvements for Hong Kong law firm
Koljonen, Elsa Lai-Ping Leong
;
Reid, Richard A.
- In:
Managing service quality : MSQ ; an international journal
10
(
2000
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10007181847
Saved in:
10
International Issues: "Walk-through audit provides focus for improvements in legal service process,"
Lai-Ping Leong Koljonen, Elsa
;
Reid, Richard A.
- In:
Decision line
29
(
1998
)
3
,
pp. 12-14
Persistent link: https://www.econbiz.de/10008219175
Saved in:
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