García-Valderrama, Teresa; Mulero-Mendigorri, Eva; … - In: European Journal of Operational Research 196 (2009) 3, pp. 1177-1189
The objective of this article is to propose a framework for analysis of the relationships between the four perspectives of the balanced scorecard (BSC) of Kaplan and Norton. To this end, several different models of efficiency have been developed, utilising data envelopment analysis (DEA). Each...