The article explores the use of maps and models as conceptual tools used by trainers. Experience is ordered by modelling in a way that allows it to be readily passed on to someone else. With increasing maturity in the profession a trainer needs to develop his or her own models. The author...

Just as a carpenter has different manual tools for different tasks so a manager needs different thinking tools for differential tasks. Research originally with Philips Electronics established connections between tasks and thinking processes. The thinking processes are defined in 25 Thunks, in...