Lobato-Calleros, Maria Odette; Fabila, Karla; Shaw, Pamela - In: Business Process Management Journal 24 (2018) 6, pp. 1339-1354
Purpose: The purpose of this paper is to design and test a user satisfaction model to evaluate the contribution of biodiesel production and consumption to the sustainability of a semi-urban community in the Cowichan Valley in British Columbia Canada. This case study is part of a larger research...