Two-sided platforms rely on their recommendation algorithms to help visitors successfully find a match. However, on platforms such as VolunteerMatch - which has facilitated millions of connections between volunteers and nonprofits - a sizable fraction of website traffic arrives directly to a...

Nonprofit crowdsourcing platforms such as food recovery organizations rely on volunteers to perform time sensitive tasks. Thus, their success crucially depends on efficient volunteer utilization and engagement. To encourage volunteers to complete a task, platforms use nudging mechanisms to...

We study the allocative challenges that governmental and nonprofit organizations face when tasked with equitable and efficient rationing of a social good among agents whose needs (demands) realize sequentially and are possibly correlated. As one example, early in the COVID-19 pandemic, the...

Volunteer crowdsourcing platforms match volunteers with tasks which are often recurring. To ensure completion of such tasks, platforms frequently use a lever known as ``adoption,'' which amounts to a commitment by the volunteer to repeatedly perform the task. Despite reducing match uncertainty,...

Motivated by viral marketing on social networks, we study the diffusion process of a new product on a network where each agent is connected to a random subset of others. The number of contacts (i.e., degree) varies across agents and the firm knows the degree of each agent. Further, the firm can...