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Search: person:"Rozumowski, Anna"
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery
Haupt, Martin
;
Rozumowski, Anna
;
Freidank, Jan
;
Haas, …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014437283
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