Tannock, James; Krasachol, Ladawan; Ruangpermpool, Somchai - In: International Journal of Quality & Reliability Management 19 (2002) 4, pp. 380-395
Total quality management (TQM) has been applied widely in developed countries, and now appears to many as a precursor of the broader concept of business excellence. By contrast, in developing countries ISO 9000 series standards have been the focus of quality management development, and TQM is a...