María Marín, Luz; Carmen Ruiz‐Olalla, María - In: International Journal of Quality & Reliability Management 28 (2011) 6, pp. 649-661
Purpose – The purpose of this paper is to explore the relationship between ISO 9000:2000 certification and business results. It aims to provide reliable and valid constructs for measuring quality results and operative results in a specific sector: the furniture industry in Spain and to test...