Ryan, Jim; Doster, Barbara; Daily, Sandra; Lewis, Carmen - In: International Journal of Healthcare Information Systems … 11 (2016) 3, pp. 19-41
Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital's perioperative operations. Specifically, this paper highlights...