Terziovski, Milé; Samson, Danny - In: International Journal of Quality & Reliability Management 16 (1999) 3, pp. 226-237
Tests the strength of the relationship between TQM practice and organisational performance with and without the covariates, company size, industry type, and ISO 9000 certification status. Analysis is primarily of a large random sample of manufacturing companies in Australia and New Zealand. The...