Sasidharan, Sharath; Santhanam, Radhika; Brass, Daniel - In: International Journal of Technology Diffusion (IJTD) 8 (2017) 1, pp. 18-32
Prior research has indicated that employees rely on their informal social network to acquire knowledge essential for assimilating new technologies into their work practices. This study investigates the role of the help desk and online help in providing knowledge support for individual users and...