Lettieri, Emanuele; Borga, Francesca; Savoldelli, Alberto - In: Journal of Knowledge Management 8 (2004) 6, pp. 16-30
The non‐profit sector is at present involved in a deep renewal process. Non‐profit organizations are required to deliver tailored and high‐quality services in order to overcome environmental complexity and scarcity of resources. In this context, non‐profit organizations are being called...