Scarnati, James T.; Scarnati, Betty J. - In: The TQM Magazine 14 (2002) 2, pp. 110-119
Discusses attributes of leadership that are necessary in a quality organization. Defines empowerment as a philosophy, an attitude and a way of thinking that supports the quality process. Quality is depicted as a synergetic teamwork philosophy, a group process, and a can‐do attitude that must...