Schroeder, Roger G.; Anderson, John C.; Scudder, Gary D. - In: International Journal of Operations & Production Management 5 (1985) 2, pp. 25-34
White‐collar productivity measurement can be improved, according to results from group sessions conducted with 39 executives, managers and academics which elicited a list of eleven useful areas for measurement. There are three types of ways in which the measurements can be used:...