Scott, Gini Graham - 2003
Intro -- Contents -- Acknowledgments -- Introduction -- 1 When Sweet Revenge Isn't So Sweet -- 2 Watch Out for the Eggshells -- 3 Don't Fight Find Out -- 4 When to Turn Down the Volume, or Find Someone Else to Do It -- 5 When a Problem Spirals Out of Control -- 6 Prepare for the Worst Case...