Escrig-Tena, Ana B.; Garcia-Juan, Beatriz; … - In: International Journal of Quality & Reliability Management 36 (2019) 3, pp. 398-419
Purpose: Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The...