Morais-da-Silva, Rodrigo Luiz; Segatto, Andréa Paula; … - In: Business Process Management Journal 28 (2021) 1, pp. 236-257
Purpose: Social innovation has been attracting attention in the literature and the practice field due to its intention to create social value. However, the social innovation process is still poorly studied and is marked by several disagreements in the existing models, often built from data...