Ruiz, José L.; Segura, José V.; Sirvent, Inmaculada - In: European Journal of Operational Research 242 (2015) 2, pp. 594-605
Benchmarking and target setting should identify best practices that are not only technically achievable but also desirable in the light of prior knowledge and expert opinion. It should also be considered the possibility of finding targets by minimizing the gap between actual and efficient...