Appointment scheduling is critical to increasing resource utilization and operational performance in various industry domains, especially healthcare. Costs to care for several serious diseases are projected to grow due to the aging population and rising drug prices. Thus, there is an urgent need...

Anticoagulation clinics (ACCs) are specialty clinics that manage patients with blood clotting problems. Since labor costs usually account for a substantial portion of a healthcare organization’s budget, optimizing the number and types of staff required was often the focus, especially for ACCs,...

Anticoagulation clinics (ACCs) are specialty clinics that manage patients with blood clotting problems. Since labor costs usually account for a substantial portion of a healthcare organization's budget, optimizing the number and types of staff required was often the focus, especially for ACCs,...

This paper introduces a new modeling framework to understand and improve regional natural disaster risk management in the USA, including the interactions among key stakeholders and between the two important risk management mechanisms of insurance and retrofit. The framework includes a stochastic...

Terrorism with weapons of mass destruction (WMDs) is an urgent threat to homeland security. The process of counter-WMD terrorism often involves multiple government and terrorist group players, which is under-studied in the literature. In this paper, first we consider two subgames: a...

Many models have been developed to study homeland security games between governments (defender) and terrorists (attacker, adversary, enemy), with the limiting assumption of the terrorists being rational or strategic. In this paper, we develop a novel hybrid model in which a centralized...