Zolbanin, Hamed M.; Delen, Dursun; Sharma, Sushil K - In: International Journal of E-Business Research (IJEBR) 14 (2018) 3, pp. 20-33
This article describes how the metrics that are used to gauge acceptable versus inadequate care have spurred debates among health care administrators and scholars. Specifically, they argue that the use of readmissions as a quality-of-care metric may reduce patients' safety. Consequently, the new...