Brah, Shaukat A.; Tee, Serene S.L.; Madhu Rao, B. - In: International Journal of Quality & Reliability Management 19 (2002) 4, pp. 356-379
Total quality management (TQM) is widely accepted as a means of obtaining and sustaining competitive edge. This study finds support for the proposition that TQM implementation correlates with quality performance. Behavioral factors (role of top management leadership, customer focus, human...