Search Results - person:"Shin, Hyunju"

The influence of chatbot humour on consumer evaluations of services

Shin, Hyunju; Bunosso, Isabella; Levine, Lindsay R. - In: International journal of consumer studies 47 (2023) 2, pp. 545-562

Persistent link: https://www.econbiz.de/10014250593

Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction

Mesquita, José Marcos Carvalho de; Shin, Hyunju; … - In: European journal of marketing 57 (2023) 7, pp. 1826-1853

Persistent link: https://www.econbiz.de/10014342175

Luxury experience and consumer behavior : a literature review

Gupta, Damini Goyal; Shin, Hyunju; Jain, Varsha - In: Marketing intelligence & planning 41 (2023) 2, pp. 199-213

Persistent link: https://www.econbiz.de/10014253348

The role of customer complaint management on switching intention and customer exit in fitness centers

Campos, Pimenta, Marco Tulio; Mesquita, José Marcos … - In: Services marketing quarterly 44 (2023) 1, pp. 51-72

Persistent link: https://www.econbiz.de/10013546191

Should a luxury brand's chatbot use emoticons? : impact on brand status

Li, Yuan; Shin, Hyunju - In: Journal of consumer behaviour 22 (2023) 3, pp. 569-581

Persistent link: https://www.econbiz.de/10014326124

CEO's childhood experience of natural disaster and CSR activities

Choi, Daewoung; Shin, Hyunju; Kim, Kyoungmi - In: Journal of business ethics : JBE 188 (2023) 2, pp. 281-306

Interest in the drivers of firms' corporate social responsibility (CSR) is growing. However, little is known about the influence of a CEO's childhood experience of natural disasters on CSR. Using archival data, we explore this relationship by offering three mechanisms that may account for how...

Persistent link: https://www.econbiz.de/10014445964

Is it love or just like? : Generation Z's brand relationship with luxury

Shin, Hyunju; Eastman, Jacqueline Kilsheimer; Li, Yuan - In: The journal of product & brand management 31 (2022) 3, pp. 394-414

Persistent link: https://www.econbiz.de/10013164358

The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach

Shin, Hyunju; Dai, Bo - In: Journal of strategic marketing 30 (2022) 8, pp. 723-745

Persistent link: https://www.econbiz.de/10013492887

Corporate social and environmental irresponsibilities in supply chains, contamination, and damage of intangible resources : a behavioural approach

Fracarolli Nunes, Mauro; Lee Park, Camila; Shin, Hyunju - In: International journal of production economics 241 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10013209957

Examining the impact of luxury brand's social media marketing on customer engagement : using big data analytics and natural language processing

Liu, Xia; Shin, Hyunju; Burns, Alvin C. - In: Journal of business research : JBR 125 (2021), pp. 815-826

Persistent link: https://www.econbiz.de/10012494182