CHENG, COLIN C. J.; SHIU, ERIC C. C.; DAWSON, JOHN A. - In: International Journal of Innovation Management (ijim) 18 (2014) 02, pp. 1450013-1
Service innovativeness has been hailed as a key success factor in being able to differentiate a new service from its competing offerings. In spite of a number of literatures suggesting the impact that a service business model can have on service innovativeness, no comprehensive and empirical...