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Search: person:"Silva, Marcos Antonio da"
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Gerechtigkeit
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Silva, Marcos Antonio da
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Lopes, Evandro Luiz
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
2
Mercosul e globalização : dinâmicas e desafios da integração regional
Silva, Marcos Antonio da
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10011389596
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